Excelsior! by Stan Lee FAQ
Shippings, Returns, and FAQ
What is Excelsior! by Stan Lee?
Excelsior! by Stan Lee is the official brand of Stan Lee, honoring Stan’s iconic legacy and celebrating real life superheroes all over the world. The brand is owned and operated by Stan Lee’s POW! Entertainment, the independent company Stan founded in 2001.
When will I get my order?
This is a limited pre-order sale, and all orders are expected to ship 7-10 days after the sales end date. When this limited sale ends we will produce exactly the number of items sold and deliver orders once production is complete. This prevents wasteful excess inventory and it means that each product is exclusive and extremely limited.
Once production is completed, orders ship via UPS Ground (domestic) or DHL Express (international orders). We expect all shipments to arrive 2-6 days after shipping, depending on geographical location. For international orders, customs clearance may delay delivery further. You will receive an email when your order ships, and it will include tracking info and expected delivery date.
What is your return policy?
We do not accept returns on Limited Item sales. If the size is wrong, we will exchange for the correct one. If the received product is damaged - send us a short description of the error, pictures, and order number within 4 weeks after receiving the order. Send it to Shop@therealstanlee.com
Can I cancel my order?
All orders are final - we cannot cancel orders once they have started production. Please get in touch with Shop@therealstanlee.com ASAP to see if it is possible to cancel the order.
What payment methods do you accept?
We accept most major credit cards (including Visa, MasterCard, American Express, Discover, JCB, and Diner's Club) as well as PayPal, Apple Pay, and Google Pay.
What is your international shipping policy?
See below for a list of countries we currently ship to. This list is limited in part because of current COVID-19 shipping restrictions. All international orders are shipped with DHL Express. Customs and duties may be charged when your order arrives, and these are out of our control and solely the responsibility of the customer.
We currently ship to the following countries: Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Hong Kong, Iceland, Ireland, Isle Of Man, Israel, Italy, Japan, Luxembourg, Mexico, Monaco, Montenegro, Netherlands, New Zealand, North Macedonia, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, United Kingdom
If you have a question about shipping to a country that is not on this list, please email us at firstname.lastname@example.org.
Where do you ship from?
All orders will ship from our warehouse in Los Angeles.
Who should I contact if I have further questions?
Please contact us at email@example.com and we will get back to you as soon as possible.